Effective Date: September 20, 2020
1. Overview
At TimeNLife, we are committed to providing you with the best possible shopping experience. We understand that sometimes a product may not be what you expected. Our return policy is designed to be as simple and fair as possible.
2. Eligibility for Returns
You can initiate a return for an item purchased from TimeNLife within 7 days of the delivery date. To be eligible for a return, your item must meet the following criteria:
- It must be unused, unworn, and in the same condition that you received it.
- It must be in its original packaging with all tags, labels, and accessories intact.
- The product must be free of any damage, including but not limited to, scratches, dents, or signs of wear and tear.
Please note that certain items, such as intimate apparel, cosmetics, and perishable goods, are not eligible for return due to hygiene and safety reasons.
3. How to Initiate a Return
To start a return, please contact our customer support team at info@timenlife.shop or call us at +92-331-3333400. You will need to provide the following information:
- Your order number.
- The name of the item you wish to return.
- The reason for the return.
- Clear photos or a video of the item, if it is damaged or defective.
Our team will review your request and provide you with instructions on how to proceed, including the return shipping address.
4. Return Shipping
- If the return is due to an error on our part (e.g., you received a damaged, defective, or incorrect item), we will cover the return shipping costs. We will provide you with a prepaid shipping label or arrange for a pickup.
- If the return is for any other reason (e.g., you changed your mind or ordered the wrong size), you will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Please ship the item to our business address: TimeNLife, CB534, Street No. 9, New Afshan Colony, Rawalpindi-46000, Punjab, Pakistan
5. Refunds
Once we receive and inspect your returned item, we will send you an email to notify you that we have received your item and whether your refund has been approved or rejected.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days (usually 5-10 business days).
- If the refund is rejected, our team will contact you to explain the reason.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same product, please contact us at info@timenlife.shop.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at info@timenlife.shop.
8. Contact Information
If you have any questions about our return policy, please feel free to contact us:
Address: CB534, Street No. 9, New Afshan Colony, Rawalpindi-46000, Punjab, Pakistan
Phone: +92-42-32355336
Cell: +92-331-3333400