Privacy Policy

Privacy Policy for Time N Life (timenlife.shop)

Effective Date: September 15, 2020

Time N Life (“we,” “our,” or “us”) operates the e-commerce website timenlife.shop. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our site. We are committed to protecting your privacy and ensuring a secure online experience.

1. Information We Collect

When you visit timenlife.shop, we collect various types of information, including:

  • Personal Identifiable Information (PII):
    • Contact Information: Name, email address, phone number, billing address, shipping address.
    • Account Information: Username and password if you create an account.
    • Payment Information: While we process payments through secure third-party payment gateways (e.g., Stripe, PayPal), we do not store your full credit card details on our servers. We may receive limited transaction details (e.g., last four digits of card, transaction ID) for order verification.
  • Non-Personal Identifiable Information (Non-PII) / Device Information:
    • Log Data: Your IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and clickstream data.
    • Cookies and Tracking Technologies: Information about how you interact with our website, including pages viewed, products viewed, and duration of visit. This data is collected through cookies, web beacons, and similar technologies.
    • Device Information: Information about the device you use to access our site, such as device type, screen resolution, and unique device identifiers.

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from You:
    • When you create an account.
    • When you place an order.
    • When you sign up for our newsletter.
    • When you contact us via email, chat, or contact forms.
    • When you leave reviews or comments.
  • Automatically:
    • Through cookies and other tracking technologies as you navigate our website.
    • Through server logs that record your activity on our site.
  • From Third Parties:
    • From payment gateways to confirm transactions.
    • From shipping carriers to update order status.
    • From analytics providers (e.g., Google Analytics) that provide insights into website usage.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process and Fulfill Orders: To process your purchases, send order confirmations, arrange for shipping, and manage returns/exchanges.
  • To Manage Your Account: To create and maintain your account, facilitate login, and provide account-related services.
  • To Improve Our Services: To understand how our website is used, identify popular products, troubleshoot issues, and enhance your Browse and shopping experience.
  • For Communication: To respond to your inquiries, send updates about your orders, and provide customer support.
  • For Marketing and Promotions: To send you newsletters, special offers, and information about products or services we believe may interest you, in accordance with your marketing preferences. You can opt-out of marketing communications at any time.
  • For Security and Fraud Prevention: To screen for potential risks and fraud (e.g., by analyzing IP addresses and payment information).
  • To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.

4. Sharing Your Information

We may share your personal information with third parties only in the following circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as:
    • Payment processing (e.g., Stripe, PayPal)
    • Shipping and delivery (e.g., courier services)
    • Website hosting and maintenance
    • Email marketing and communication
    • Analytics (e.g., Google Analytics)
    • Customer support
    • These service providers are given access to personal information only as needed to perform their functions and are contractually obligated to protect it.
  • Legal Compliance: We may disclose your information if required by law, subpoena, or if we believe that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

  • What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the website owners.
  • How We Use Them: We use cookies for:
    • Essential Functionality: To enable core site features like the shopping cart and user accounts.
    • Performance and Analytics: To understand how visitors use our site, which helps us improve its functionality and content.
    • Personalization: To remember your preferences and provide a more tailored experience.
    • Marketing: To deliver relevant advertisements to you based on your Browse behavior.
  • Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or to notify you when a cookie is being placed. Please note that if you choose to disable cookies, some features of our website may not function properly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal data, we will either delete or anonymize it.

7. Data Security

We implement a variety of security measures to protect your personal information, including:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our server.
  • Secure Payment Gateways: All payment transactions are processed through secure, PCI DSS compliant third-party gateways.
  • Access Control: We restrict access to personal information to authorized personnel only.
  • Regular Security Audits: We regularly review our security practices to ensure data protection.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have certain rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable law.

9. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to timenlife.shop. We are not responsible for the privacy practices or content of other websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated Privacy Policy on this page with a new “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@timenlife.shop

Phone: +92-42-32355336

Mobile: +92-331-3333400

Postal Address: CB534, Street No.9,
New Afshan Colony, Rawalpindi-46000,
Punjab, Pakistan

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